PostWeb Dobson Point ("we", "us", "our") is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains what information we collect, why we collect it, how we store it, who has access to it, and how you can exercise your rights over your information.
1. Who we are
PostWeb Dobson Point is a service centre operating from Dobson Point Shopping Centre, Soweto. We provide licence disc renewals, vehicle administration, Uber and criminal verification, Home Affairs appointments, printing, courier services, key cutting and bulk stationery.
2. Information we collect
Depending on the service you request, we may collect:
- Identity information — full name, ID number, date of birth, digital signature.
- Contact information — email address, cellphone, postal and physical address.
- Vehicle information — registration number, VIN, make, model, category, licence disc number.
- Documents — copies of your ID, proof of address, vehicle registration certificate and any other documents you upload.
- Service information — the service you request, notes you provide, and the status of your application.
- Consent records — the date and time you provided consent, and the exact wording of the consent you accepted.
3. Why we collect it
- To provide the service you requested (e.g. processing a licence disc renewal with the licensing authority).
- To verify your identity and the accuracy of your application.
- To contact you about your application, send you quotes, payment links and status updates.
- To comply with our legal obligations to traffic, licensing and other regulatory authorities.
- To keep records of consent and transactions as required by POPIA and tax law.
We only process your information for the purpose you consented to, and we will not use it for unrelated marketing without your further consent.
4. How we store and protect it
- All data submitted through our website is transmitted over HTTPS / TLS encryption.
- Your information is stored on secure cloud infrastructure with industry-standard access controls, encryption at rest and audit logging.
- Uploaded documents are stored in a private, access-restricted storage bucket — they are not publicly accessible.
- We retain your information only for as long as is necessary to provide the service and to meet our legal record-keeping obligations.
5. Who can access your information
- Authorised PostWeb Dobson Point staff who need it to process your application.
- Government departments and licensing authorities (e.g. the relevant traffic department or Home Affairs) where the service requires submission of your information.
- Trusted service providers acting on our behalf (e.g. our courier and payment partners) under strict confidentiality.
- Law enforcement or regulators where we are legally required to disclose information.
We do not sell your personal information to third parties.
6. Your rights under POPIA
You have the right to:
- Be informed about what information we hold about you.
- Request access to your personal information.
- Request correction or deletion of inaccurate or outdated information.
- Withdraw your consent at any time (this may mean we can no longer provide the service).
- Object to processing, and to lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us using the details below. We will respond to your request within a reasonable time and at no charge, except where the law permits us to charge a fee.
7. Consent
When you submit a form on our website, you are asked to tick a consent box confirming that you agree to PostWeb Dobson Point collecting and processing your personal information for the purpose of providing the requested service. We record the date, time and exact wording of the consent you accepted with your submission.
8. Cookies & website data
Our website uses essential cookies and local storage to keep you signed in and to track your application progress. We do not use third-party advertising trackers.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.
10. Contact us — Information Officer
To request access, correction or deletion of your personal information, email us with the subject line "POPIA Request" and include your full name, ID number and the nature of your request.
11. Information Regulator of South Africa
If you believe we have not handled your personal information in accordance with POPIA, you may lodge a complaint with the Information Regulator: inforegulator.org.za.